“Frequently Asked Questions“

1. When will my order be ready for shipping?

Standard products: Usually processed within 2–4 business days.

Custom racing suits: Require 7–10 business days after your design is approved.

You’ll receive a confirmation email with tracking info once your order leaves our facility.

2. Can I personalize my racing gear?

Absolutely! You can fully customize your suit, including:

  • Name and number
  • Country flag
  • Team logos or sponsor graphics
  • Color schemes and design layouts
  • Custom measurements

We provide a digital preview for your approval before production.

⚠️ Note: Customized suits cannot be returned or exchanged unless defective

3. Do you offer made-to-measure suits?

Yes! You can choose from our standard sizes or provide your own measurements for a fully tailored suit.

  • Refer to our sizing guide to ensure the best fit.
  • Our support team is available to answer any sizing questions.

4. How long does delivery take?

We deliver worldwide! Estimated shipping times:

  • UK & Europe: 5–7 business days
  • USA & other international locations: 6–8 business days

Delivery times can vary due to customs or location. Any applicable import taxes are the customer’s responsibility.

5.  Do you ship worldwide??

Yes, we ship to most countries globally. Shipping generally takes 5–8 business days, depending on your country and courier.

6. How do I track my shipment?

Once your order ships, you’ll receive a tracking number via email. You can track your package:

  • On the courier’s website
  • By contacting our support team

If tracking info doesn’t arrive within the expected timeframe, reach out to us.

7. Are there discounts for large or team orders?

Yes! We offer special rates for:

  • Racing teams and motorsport clubs
  • Karting schools and academies
  • Sports teams and corporate groups
  • Sponsors and brand partners

Contact our sales team for a custom quote for larger orders.

8. What is your returns and exchange policy?

We accept returns within 14 days of delivery if:

  • Items are unused
  • Items are in original packaging
  • Items are in resellable condition

⚠️ Important: Customized or final-sale items cannot be returned. Customers cover return shipping costs.

To initiate a return, contact our support team. Refunds or exchanges are processed within 5–10 business days after we receive and inspect the item.

9. Can I change or cancel my order after placing it?

Orders can only be canceled or modified within 24 hours of purchase.

  • Once production begins, especially for custom items, changes are not possible.

10. How can I get in touch with ARIX RACEWEAR?

We’re ready to assist you!

📞 Phone / WhatsApp: +44 7474 796883

📧 Email: info@arixracewear.com

💬 Live Chat: Available on our website during business hours

We typically respond within 12–24 business hours.